PinWoofer - Kit Moves

Our pinball products are designed and promoted to be non-portable and are i) warrantied for the prescribed time limit, ii) warrantied to the original purchaser, and iii) warrantied to the originally targeted machine / title.

In all cases we advise not to move our products from the original machine to a different machine. While it is technically possible to move our products, many hobbyists simply do not possess the technical expertise to overcome the many possible problems or challenges that might be arise during such a move. It is also possible to damage one or more of the many complex components involved, leading to a functional problem with the electronics.

For the original purchaser attempting a move, there was a "high touch" level of instructional and technical support provided at the start, that is likely to have been forgotten over time. If there is a platform change when a move is proposed, new parts will be required. We do not inventory the array of spare / extra parts required to support changes in kit BOMs by platform. Additionally, to support a move, time is required on our part to determine what changes need to be made, time and cost of parts, and a new cycle of instructional documentation and support risk. We are simply not staffed to manage the time required.

For a machine sold to a new owner, who subsequently attempts a move, the original high level of care taken to ensure success on the original install will likely not be conveyed to such a new owner. In this case, an analogy is as follows. i) Customer purchases a car stereo from a retail outlet and installs it into his car having a warranty period that's honored in good faith, ii) later, the warranty period expires, iii) after that, the car is sold. iv) The new owner decides to move the car stereo to a different car and after the move, the car stereo is not working. In this scenario, the original retail outlet and manufacturer are in no way responsible for the car stereo considering its history. The retail outlet and manufacturer are also not staffed to offer technical support, free of charge or otherwise, importunity, when considering the economics and pricing structure of the product, which are factored into the original product price.

Our products are highly customized for a hobby / niche industry, and it is unrealistic to expect an operation of our size to offer support for a complex system that's been moved or modified in any way.

It is OK to ask us for assistance and if the problem is something simple, we're happy to help. If it is a more complex issue, we are not staffed to devote the time sink required for extensive debug assistance. We also do not stock spare parts outside of warranty forecasts. Therefore, our strong advice, again, is to not move the system from one machine to another.

We've worked hard to create many instructional video and electronic resources to refer to and it is advisable for a new owner to become familiar with our products. Below is a brief new owners migration guide below with additional information:

https://pinwoofer.com/blog/pinwoofer-migration-to-new-owner/